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For the convenience of our customers, TropiClean has added a translation tool to our website. Because of the nature of this functionality, there is a risk that some translations may not be as clear or accurate as we would like. If you have questions at any time, please contact our customer service team at 800-542-7387.

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Satisfaction Guarantee

60-DAY SATISFACTION GUARANTEE

At Cosmos Corporation, maker of TropiClean® brand products, we stand behind our products and quality controls. If for any reason you are not satisfied with a TropiClean product you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces.  The Guarantee is also limited to the original, end-user purchaser.

How To Claim The Guarantee

To submit a Guarantee request, please call one of our experts at 1 (800) 542-7387 or contact us through our website at https://petpro.tropiclean.com/get-in-touch/ and have information available regarding where and when you purchased your product.  If your request is approved, you will then need to mail your product, a proof of purchase, and your Guarantee approval confirmation to:

Cosmos Corporation

601 Pearl Dr

Saint Peters, MO 63376-1072

 

You must submit your Guarantee request within sixty (60) days of the date of purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

Cosmos Corporation reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if a customer has abused the 60-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized seller of our TropiClean brand products, please contact us at 1 (800) 542-7387.